Quality Management Policy

Quality Management Policy

At BE Creative, we are dedicated to delivering exceptional photography, video, website and other communication services to our clients. Our commitment to quality is unwavering, and we continuously strive to exceed customer expectations. We recognise that quality is not just a goal but a fundamental principle that guides every aspect of our operations. To ensure the highest standards of quality, we have established the following policy:

1. Commitment to Excellence: We are committed to providing our clients with photography, video and communication services of the highest quality. Our team is dedicated to delivering work that meets industry standards and delights our customers.

2. Continuous Improvement: We believe in the importance of continuous improvement. We regularly review our processes, workflows, and technologies to identify areas for enhancement. By embracing innovation and staying abreast of industry advancements, we ensure that our services evolve to meet the changing needs of our clients.

3. Customer Satisfaction: Customer satisfaction is our top priority. We listen to our clients' feedback attentively and use it to enhance our services further. We are responsive to our clients' needs and strive to exceed their expectations in every project we undertake.

4. Skilled and Trained Professionals: We invest in our team members' training and development to ensure they possess the necessary skills and expertise to deliver top-quality photography, videography and communication services. Our professionals stay updated with the latest techniques and trends in the industry to provide innovative solutions to our clients.

5. Quality Assurance Processes: We have established robust quality assurance processes to maintain the highest standards throughout our operations. From initial client consultations to final product delivery, we adhere to quality control measures to ensure accuracy, consistency, and excellence in every project.

By adhering to these principles, we uphold our commitment to quality and ensure the success and satisfaction of our clients. Our dedication to excellence sets us apart in the photography, video and digital communications industry, making us the preferred choice for discerning clients seeking superior services.

BE Creative values our partners and customers. We strive to provide services which meet and even exceed expectations.

Post-Project Feedback Questionnaire

Thank you for choosing BE Creative for your photography, video, or digital communications needs. We value your feedback to help us improve our services. Please take a moment to answer the following questions:

  1. Project Details:

    • Name:

    • Project Type: [Photography / Video / Digital Communications]

    • Date of Project:

  2. Communication:

    • How satisfied were you with the communication throughout the project? (Poor, Fair, Good, Very Good, Excellent)

    • Were your inquiries addressed promptly and effectively? (Yes / No)

    • Any suggestions for improving communication?

  3. Quality of Service:

    • How would you rate the quality of the final deliverables? (Poor, Fair, Good, Very Good, Excellent)

    • Were your expectations met regarding the quality of the work? (Yes / No)

    • Any specific aspects you were particularly pleased with or disappointed by?

  4. Professionalism:

    • How would you rate the professionalism of our team? (Poor, Fair, Good, Very Good, Excellent)

    • Were our team members courteous and respectful? (Yes / No)

    • Any areas where you think we could have been more professional?

  5. Timeliness:

    1. Although not explicitly mentioned in the questionnaire, timely delivery of services is also crucial. Clients appreciate punctuality and adherence to deadlines.

  6. Overall Experience:

    • On a scale of 1 to 10, how likely are you to recommend our services to others?

    • Do you have any additional comments or suggestions for improving our services?

Your feedback is valuable to us and will help us enhance our services to better serve you and future clients. Thank you for taking the time to complete this questionnaire!

Important Aspects to Consider:

  1. Communication: Efficient and effective communication is essential for a successful project. Clients should feel that their inquiries are being addressed promptly and clearly.

  2. Quality of Service: The quality of the final deliverables, whether it's photographs, videos, or digital communications materials, is paramount. Clients should feel satisfied that the work meets their expectations.

  3. Professionalism: Clients expect professionalism from the entire team involved in the project. This includes being courteous, respectful, and maintaining a high standard of conduct throughout the project.

  4. Timeliness: Although not explicitly mentioned in the questionnaire, timely delivery of services is also crucial. Clients appreciate punctuality and adherence to deadlines.

  5. Overall Satisfaction: Ultimately, the overall experience of the client determines whether they will return for future projects and recommend your services to others. Their satisfaction should be the ultimate goal of your business.

Quality Management Systems

When our team grows over 5 members of staff, we plan to invest in quality management systems.

Human Rights Policy

At Be Creative, we are committed to upholding the principles outlined in the Universal Declaration of Human Rights (UDHR). We believe that respecting and promoting human rights is essential for fostering a positive work environment and contributing to the well-being of our employees, stakeholders, and communities. Therefore, we have established the following policy to ensure that our operations align with the standards set forth in the UDHR:

1. Labour Rights:

  • We uphold the rights of all employees to fair wages, reasonable working hours, and safe working conditions.

  • We adhere to the UK Modern Slavery Act 2015.

2. Health, Safety, and Hygiene:

  • We are committed to providing a safe and healthy work environment for all employees.

  • Adequate measures will be implemented to ensure workplace safety.

  • Hygiene standards will be maintained to safeguard the health and well-being of employees.

3. Discipline:

  • Discipline within the workplace will be administered in a fair and consistent manner.

  • Disciplinary actions will be taken with respect for the dignity and rights of the individual.

  • All disciplinary measures of a serious nature will be recorded.

4. Freedom of Association and Employee Representation:

  • We respect the rights of employees to freely associate, organise, and join labor unions or other associations of their choosing.

  • We will not interfere with employees' rights to engage in lawful collective activities.

5. Equality, Diversity, and Inclusivity:

  • We embrace diversity and are committed to creating an inclusive work environment where all individuals are valued and respected.

  • Discrimination, harassment, or any form of unfair treatment based on characteristics such as race, gender, ethnicity, religion, disability, or sexual orientation will not be tolerated.

6. Employment:

  • We adhere to fair and transparent hiring practices, providing equal opportunities for employment and advancement based on merit and qualifications.

  • Employment decisions will not be influenced by factors unrelated to job performance or requirements.

7. Local Economy:

  • We strive to contribute positively to the local economy by supporting local businesses and suppliers whenever feasible.

  • Where possible, we prioritise hiring locally and investing in the communities where we operate.

8. Community Impact:

  • We recognise our responsibility to be good corporate citizens and to minimise any negative impacts our operations may have on the communities in which we operate.

  • We actively seek opportunities to support community development initiatives and engage in meaningful partnerships with local organisations.

Implementation and Compliance:

  • All employees are expected to familiarise themselves with this policy and adhere to its principles in their day-to-day activities.

  • Management is responsible for ensuring that this policy is effectively implemented and that any violations are addressed promptly and appropriately.

  • Regular reviews of this policy will be conducted to assess its effectiveness and relevance, with updates made as necessary to ensure continued alignment with the UDHR and best practices in human rights.

At Be Creative, we are committed to fostering a culture of respect, fairness, and accountability, guided by the principles of the Universal Declaration of Human Rights. We believe that by upholding these standards, we can create a workplace where all individuals are empowered to thrive and contribute to our collective success.

Environmental Policy

1. Introduction

At BE Creative, we recognise the critical importance of environmental stewardship in all aspects of our operations. We are committed to minimising our environmental footprint, promoting sustainable practices, and contributing positively to the health of our planet. This Environmental Policy outlines our commitment to integrating environmental considerations into all the projects and communication services we provide.

2. Environmental Management

We will integrate environmental considerations into all stages of our project and service delivery processes. This includes assessing potential environmental impacts, implementing measures to mitigate these impacts, and continuously improving our environmental performance.

3. Monitoring and Review

We are in the process of establishing mechanisms to monitor and review our environmental performance. This will involve setting measurable environmental objectives and targets, tracking progress, and conducting periodic audits to ensure compliance with environmental regulations and best practices.

4. Risk Awareness and Minimisation

We will identify and assess potential environmental risks associated with our projects and services. We will minimise these risks to the environment and take appropriate measures to prevent or mitigate environmental harm.

5. Integration of Environmental Considerations

Environmental considerations will be integrated into the design, planning, and execution of all projects and communication services. This includes promoting energy efficiency, resource conservation, waste reduction, and the use of environmentally friendly materials and technologies.

6. Local Service Utilisation

Where feasible, we will prioritise the use of local suppliers, products, and services to reduce transportation emissions and support local economies. This includes sourcing materials locally, engaging local vendors, and minimising travel for project-related activities.

7. Carbon Neutrality/Net Zero Carbon

We are committed to working towards carbon neutrality/net zero carbon in our operations. This will involve measuring our carbon footprint, implementing strategies to reduce emissions, investing in renewable energy sources, and offsetting unavoidable emissions through credible carbon offset projects.

8. Compliance and Continuous Improvement

We will comply with all relevant environmental laws, regulations, and industry standards. Additionally, we will strive for continuous improvement in our environmental performance by fostering a culture of environmental responsibility, innovation, and collaboration across our organisation.

9. Communication and Engagement

We will communicate our environmental policy, objectives, and achievements transparently to our stakeholders, including employees, clients, suppliers, and the public. We will also actively engage with stakeholders to raise awareness, solicit feedback, and foster partnerships for advancing environmental sustainability.

10. Conclusion At BE Creative, we are committed to conducting our business in a manner that respects and protects the environment. By adhering to this Environmental Policy and integrating environmental considerations into all aspects of our operations, we will strive to be a responsible corporate citizen and contribute to a more sustainable future for generations to come.

Ethical practice

Ethical Business Policy

At Be Creative, we uphold the highest standards of integrity, transparency, and ethical conduct in all aspects of our operations. Our commitment to ethical behaviour extends across every level of the organisation and guides our interactions with stakeholders, partners, and the community. This policy outlines our stance on key ethical considerations including money laundering, insider trading, conflicts of interest, fraud, bribery and corruption, unauthorised access to personal and business information, confidentiality, and compliance with the Data Protection Act 2018.

Money Laundering: We strictly prohibit any involvement in money laundering activities. Employees must comply with all applicable laws and regulations related to anti-money laundering efforts. Any suspicious activity must be promptly reported to the Director(s) for investigation and appropriate action.

Insider Trading: Insider trading is illegal and unethical. Employees are prohibited from trading securities or providing confidential information to others based on non-public information. All employees must adhere to insider trading laws and regulations and refrain from engaging in any activity that could lead to insider trading.

Conflicts of Interest: Employees must avoid situations where their personal interests conflict with those of the company. Any actual or potential conflicts of interest must be disclosed to the Director for assessment and resolution. Transparency and honesty are paramount in managing conflicts of interest to ensure the integrity of our decision-making processes.

Fraud, Bribery, and Corruption: We have zero tolerance for fraud, bribery, and corruption in any form. Employees must not engage in fraudulent activities, offer or accept bribes, kickbacks, or other improper payments. All business transactions must be conducted with honesty, fairness, and integrity, adhering to applicable laws and regulations.

Unauthorised Access to Personal and Business Information: We are committed to safeguarding personal and business information against unauthorised access, disclosure, or misuse. Employees must adhere to strict security protocols and only access information necessary for their roles. Any unauthorised access or breach of confidentiality must be reported immediately for investigation and remediation.

Confidentiality and Data Protection: We respect the confidentiality of information entrusted to us by clients, customers, partners, and employees. All confidential information must be handled with care and only disclosed to authorised individuals for legitimate business purposes. We are committed to compliance with the Data Protection Act 2018 and other relevant data protection regulations, ensuring the lawful and fair processing of personal data.

Compliance: Every employee is responsible for understanding and complying with this ethical business policy and relevant laws and regulations. Non-compliance with this policy may result in disciplinary action, including termination of employment and legal consequences. We encourage open communication and reporting of any concerns related to ethical misconduct to ensure a culture of integrity and accountability.

At Be Creative, ethical conduct is fundamental to our success and reputation. By adhering to these principles, we contribute to a positive work environment, foster trust with stakeholders, and uphold the values that define our organisation.

This policy is subject to periodic review and updates to reflect changes in laws, regulations, and business practices.